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Frequently asked questions

Have questions? We’re here to help

How long does it take to complete an order?

Custom orders take an average of 4 to 6 weeks, depending on the item purchased. We do provide express processing for a fee.

Can I inspect the goods before receiving them?

Absolutely - We communicate often throughout the production process to ensure you get exactly what you want and you are welcome to come in and participate in our Quality Control check process.

What should I do if there is a problem with my custom order?

Contact us immediately. 

How long does shipping usually take?

We ship everything 2-3 day UPS unless otherwise noted.  Some order require freight shipping which take between 3-7 business days.