Refund policy

Because every Colorado Tent Company product is made to order in our Denver shop, our return and refund policy differs from retailers who hold finished inventory. Please read this policy before placing your order.

Made-to-Order Policy

Colorado Tent Company does not accept returns on standard or custom orders. Every tent is cut and sewn specifically for your order after payment is received. We cannot restock or resell a made-to-order item.

If you have questions about sizing, materials, or configuration before ordering, please contact us first. We would rather spend 15 minutes on the phone helping you choose correctly than process a problematic order. Call (303) 399-3232 or email info@coloradotent.com.

Manufacturing Defects — Lifetime Warranty

Every Colorado Tent Company product is covered by our lifetime warranty against defects in materials and workmanship. This warranty is not time-limited and does not require registration.

Warranty covers: seam failure, zipper failure (material or workmanship defect), canvas failure not caused by improper storage, hardware failure (snaps, D-rings, grommets), stitching failure under normal use, and frame system failure (material or weld defects).

Warranty does not cover: mildew damage from storing tent wet or damp, UV degradation from extended outdoor storage without a fly, animal damage, damage from improper use or modification, normal wear consistent with the product's expected lifespan, or damage from aftermarket waterproofing treatments applied to canvas.

How to Make a Warranty Claim

Contact us at (303) 399-3232 or info@coloradotent.com with your order number and photos of the defect. We respond to all warranty claims within 2 business days. In most cases, photos are sufficient to evaluate the claim without shipping the product back to Denver.

Order Cancellations

Orders may be cancelled within 24 hours of placement for a full refund. After 24 hours, production may have already begun and cancellation is not possible. Contact us immediately at (303) 399-3232 if you need to cancel.

Damaged in Shipping

If your order arrives visibly damaged, photograph the damage before opening the package fully. Contact us within 5 business days of delivery. We will file a carrier claim and arrange repair or replacement. Do not discard damaged packaging — it is needed for carrier claims.

Contact

Colorado Tent Company  |  10975 E. 55th Ave., Unit D, Denver, CO 80239  |  (303) 399-3232  |  info@coloradotent.com